This policy explains our voluntary refund promise and how it differs from cancellation and automatic restoration of SongSprig credits. Your mandatory legal rights always take priority.
1. Statutory rights come first
Nothing in this policy excludes rights or remedies that cannot be limited by contract. Depending on where you live, you may have cooling-off or quality rights for digital services. Contact us promptly so we can assess the purchase, service use, and applicable law.
Where immediate service has begun at your request, any deduction for service already supplied will only be made where the law permits it.
2. Voluntary first-purchase refund
In addition to statutory rights, we offer a full refund of an initial subscription purchase when you request it within 3 calendar days of purchase and your account has used fewer than 20 SongSprig credits since that purchase.
This voluntary promise does not normally cover renewal charges, plan changes, or accounts with 20 or more credits used. We will still correct duplicate, unauthorised, or technically failed charges and honour mandatory rights.
3. Cancellation and renewals
- Cancelling from Account → Billing stops future renewal and does not by itself request a refund.
- Access and remaining eligible credits normally continue until the end of the current paid period.
- We do not normally provide prorated refunds for unused time or credits unless required by law or expressly agreed in writing.
- If you believe a renewal was taken after a valid cancellation, contact us immediately.
4. One-time credit packs
Credit packs are normally non-refundable once delivered to your account. This does not affect mandatory rights or our obligation to correct duplicate, unauthorised, undelivered, or defective purchases. Unused pack credits expire 365 days after purchase.
5. Failed AI tasks and credit restoration
Certain failed AI tasks automatically restore the SongSprig credits reserved for that task. A credit restoration is an in-product accounting correction, not a cash refund to your payment method.
If a task remains pending or the expected credit restoration does not appear, contact Support with the account email, approximate time, tool name, and a non-sensitive description. Do not send API keys, passwords, or full payment-card details.
6. How to request a refund
- Email support@songsprig.ai from the email address on your SongSprig account.
- Use the subject “Refund request” and identify the purchase date, plan or credit pack, and reason.
- We may ask for reasonable identity or transaction verification, but never your password or full card number.
- Approved refunds are returned to the original payment method. Bank or card-network processing times are outside our control.
7. Disputes and contact
Please contact us before starting a chargeback so we can investigate. This does not remove your right to contact your bank or card issuer. Fraudulent refund requests or abuse of credits may result in account restriction while we investigate.
Contact support@songsprig.ai. Our full company details appear in the Terms of Service.
Related pages
Questions? Email support@songsprig.ai.