SongSprig provides a manual rights-request process at launch. The available right depends on your location, the data, and our lawful basis for processing it.
1. Rights that may be available
- Access and receive a copy of personal data held about you.
- Correct inaccurate or incomplete personal data.
- Request deletion of personal data where the right applies.
- Restrict or object to certain processing, including direct marketing.
- Receive data you provided in a structured, commonly used, machine-readable format where portability applies.
- Withdraw consent for future processing where consent is the basis.
- Complain to a data-protection regulator, including the UK Information Commissioner's Office.
2. Make a request
- Email support@songsprig.ai from your account email.
- Use the subject “Data rights request” and state the right you want to exercise.
- Describe the account and data concerned without sending passwords, magic links, or full payment-card details.
- If another person acts for you, provide evidence of their authority.
3. Identity verification and timing
We may request proportionate information to confirm identity or authority. The response period begins when we have what is reasonably needed to verify the request.
Where UK data-protection law applies, we aim to respond without undue delay and within one month. A complex request or several simultaneous requests may take up to two additional months; if so, we will explain the extension within the initial period.
4. Account deletion
Request deletion with the subject “Delete my SongSprig account”. After verification, we will identify your account data, cancel or separate active service relationships as needed, delete or anonymise eligible database records and stored content, and confirm completion.
Deletion is not absolute. We may retain limited billing, tax, fraud-prevention, security, dispute, and legal records where required or permitted. Restricted backups and processor copies may expire through normal deletion cycles. Deleting SongSprig data does not automatically delete data that you separately shared or published elsewhere.
5. Data access and export
At launch, export requests are handled manually. We will provide applicable account and user-provided data in a commonly used format, subject to identity checks, the rights of other people, legal restrictions, and technical feasibility.
A portability request does not automatically delete your account. Submit a separate deletion request if you also want erasure.
6. Objections, refusals, and complaints
You can object at any time to direct marketing. For other legitimate-interest processing, explain your particular situation so we can assess whether compelling grounds require continued processing.
If a request is manifestly unfounded, excessive, conflicts with another person's rights, or an exemption applies, we may limit or refuse it as permitted by law. We will explain the reason and available complaint route.
You may complain to the Information Commissioner's Office at ico.org.uk or to another competent regulator where you live or work. We ask that you contact us first so we have an opportunity to resolve the concern.
Related pages
Questions? Email support@songsprig.ai.