Email support@songsprig.ai. Requests can be submitted at any time; human responses are handled during United Kingdom business days, with a target initial response within 2 business days.
1. Contact Support
- Email: support@songsprig.ai
- Include your account email, the affected SongSprig tool or billing area, the approximate time, and what you expected to happen.
- Remove private lyrics, prompts, audio URLs, payment details, and other sensitive material unless we specifically ask for a secure copy.
- Never send your password, magic-link token, API key, full card number, or card security code.
2. Billing, subscriptions, and refunds
Use Account → Billing to cancel or resume a subscription, open the Stripe billing portal, and review credit history. For duplicate charges, missing credits, refund requests, or cancellation problems, email Support and review the Refund Policy.
Urgent suspected payment fraud should also be reported to your bank or card issuer.
3. Technical and AI-task help
Tell us the tool, browser, approximate time, visible status, and safe reproduction steps. For a stuck or failed paid task, we will inspect the redacted task state and credit reservation before taking action.
We cannot guarantee a particular artistic result, but we will investigate service failures, missing outputs, inaccessible downloads, and incorrect credit handling.
4. Copyright, likeness, and abuse reports
Send copyright, trademark, voice, likeness, impersonation, or other rights complaints to support@songsprig.ai with the subject “Rights complaint”.
Include your identity and contact details, the protected work or person, the specific SongSprig URL or material, why you believe the use is unauthorised, a good-faith statement, and evidence that you own the right or may act for the owner.
We may restrict access while investigating and may share the notice with the affected user where lawful.
5. Privacy, account deletion, and security
Use the User Rights process for access, correction, deletion, restriction, objection, or portability requests. For a suspected security incident, use the subject “Security report” and do not exploit, retain, or disclose other users' data.
We may verify identity before discussing an account or personal data.
6. Company information
NEXTB LTD (company number 15920637), trading as SongSprig. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Support is provided in English at launch. Requests can be submitted 24/7; response targets are not a guarantee of resolution time.
Related pages
Questions? Email support@songsprig.ai.